Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") applies to all purchases made on the IQBC-Test platform (www.iqbctest.com) and the IQBC Test mobile application, operated by Illuminate Eduserve Pvt Ltd (CIN: U85500MH2025PTC462190).

By completing a payment on the Platform, you confirm that you have read, understood, and agreed to this Policy in full. An explicit acknowledgement of this Policy is presented to every user at the time of checkout, prior to payment confirmation.

1. General Policy — No Refunds

All purchases on the IQBC-Test platform are final and non-refundable. Once a test package (Silver or Gold) is purchased for a subject, the test access is activated and the fee paid is not eligible for refund, regardless of whether the test has been attempted or not.

We maintain this policy because:

• Test access is granted immediately upon successful payment.
• The diagnostic assessment is a digital service that is consumed upon delivery.
• The fee structure is kept intentionally nominal to make quality diagnostic assessment accessible.
• Users are presented with complete pricing and product details before purchase, and are required to explicitly agree to this Policy at checkout.

2. Exception — Technology Failure

We understand that rare and unforeseen technical failures can occur. In the exceptional and unlikely event that a verified technical failure on our end directly prevents you from accessing or completing a test after payment — such as a platform outage or server error during an active test session — we are committed to making it right.

In such cases, you may contact our support team at support@iqbctest.com or call +91-9594210386 with the following details:

• Your registered email address
• Your Razorpay payment reference / transaction ID
• Date and time of the issue
• A brief description of the technical problem encountered

Our team will investigate the reported issue within 5 working days. If the technical failure is confirmed to have originated from our Platform, we will offer, at our discretion, one of the following resolutions:

• Reconduction of the test at no additional charge, or
• A full refund to your original payment method

Please note: Issues arising from the user's own device, internet connectivity, browser compatibility, or user error do not qualify under this exception.

3. Payment Failure — Auto Refund

In cases where a payment is initiated but fails (i.e., the amount is debited from your account but test access is not activated), an automatic refund will be triggered by the payment gateway (Razorpay) within 5–7 business days to your original payment source. If you do not receive such a refund within 7 business days, please contact us at support@iqbctest.com with your transaction reference number.

4. Cancellation Policy

There is no subscription or recurring payment on the Platform. Each test purchase is a one-time transaction. As such, there is no cancellation mechanism applicable post-purchase. If you have initiated a payment and wish to stop, please close the payment window before confirming the transaction. Once payment is confirmed, it cannot be cancelled.

5. How to Reach Us

For any payment-related queries or to report a technology failure, please contact:

• Email: support@iqbctest.com
• Phone: +91-9594210386
• Address: Shop No.1, Shiv Corner CHS, Plot Number 74, Sector 35, Kamothe, Navi Mumbai – 410209, Maharashtra, India

We aim to respond to all support queries within 48 hours on working days (Monday to Saturday, 10:00 AM to 6:00 PM IST).